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Fox News Saves over $235K with AppDynamics

NEWS FLASH: People love news, and they love to have it fast. So when their favorite newsfeed or website doesn’t load fast enough—it can be seriously frustrating.

Fox News, renowned news outlet with up to a billion page views per month – well over 32 million page views per day – takes its news access seriously.  Ryan Jairam, System Administrator at Fox News, opened up about his experiences managing application performance and the role AppDynamics has played in his success.

The “System Was A Complete Disaster”

For two years, the Fox News “system was a complete disaster,” said Jairam.  Sometimes transactions were taking up to 5 minutes, and having to troubleshoot such issues continuously wasted weeks of engineering time.  As issues multiplied, “solutions” were used—which were actually last resorts such as system reboots or excessive caching. These sleight-of-hand maneuvers only masked serious underlying problems.

Jairam admitted they spent too much time firefighting—“We should have been doing other things instead, such as focusing on innovation.” Fed up with the firefighting, Jairam explored several application management tools (such as OPNET Panorama). However, these legacy tools proved unsuitable for their environment: “The overhead was so much it was killing me.”

MTTR Slashed With AppDynamics

He then discovered AppDynamics, which he found was a fit for a high-volume production environments. Deploying the solution, Jairam’s team immediately identified and resolved some of Fox News’ long-standing performance problems.

The ROI has been considerable as well. Fox News is pleased to have saved over $235K annually in productivity since using AppDynamics.  Jairam said, “It’s been a complete night and day difference here with AppDynamics. Now we have time to focus on new things and not just fight fires all day.”

Specific benefits include providing visibility into Fox News’ application infrastructure, as well as external service providers, which has reduced their Mean-Time-To-Resolution (MTTR) in production to minutes.  This alone translates to over $165K/year in productivity savings, not to mention an additional $70K/year savings in labor costs associated with a 90% reduction in support tickets.

“We used to have six or seven support tickets a day about our application–now we only have one or two per week,” Jairam said.

Hundreds of Thousands Saved

AppDynamics not only saved the company hundreds of thousands of dollars, but freed up valuable time so IT dev and ops teams could focusing on other areas of the infrastructure.  In fact, with things working so well, Jairam now has big plans for the future use of AppDynamics at Fox News—some include utilizing the solution to optimize code and test database changes, along with workflow automation to remediate infrastructure issues.

In the meantime, saving $235K/year for Fox News by purchasing AppDynamics isn’t too shabby.

 

You can read the full ROI Case Study HERE.

 

 

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